cupd Support

Find the right coffee shop for the moment. Here's how to get help.

Thanks for using cupd. If you have a question, run into a problem, or want to share feedback, we'd love to hear from you.

Contact us: cupdapp@gmail.com
We aim to respond within 2–3 business days.

Frequently asked questions

How do I check in to a coffee shop?

Find a shop on the map or in the list, open it, and tap to check in. Choose the vibe that fits your visit — working, reading, a date, friends, or just coffee — then rate the things that matter for that visit, like coffee quality, wifi, ambience, and comfort.

How are a shop's scores calculated?

Each shop is scored per vibe based on the ratings people give for the categories that matter most for that purpose. For example, a "working" score weighs wifi and quiet more heavily, while a "date" score weighs ambience.

How do I update or delete a review?

Open My List, find the shop, and swipe on it. You can re-review it (which updates your rating) or delete it to remove your review from that shop.

How do I earn points?

You earn brew points by checking in and reviewing coffee shops. More complete reviews earn more points. Your points build your profile level over time.

How do I follow other people?

Open a user's profile and tap follow. You can see your followers and who you're following from your profile.

How do I change or fix my location?

cupd uses your device location to show nearby shops. Make sure location access is enabled for cupd in your device's Settings. You can turn it on or off there at any time.

How do I delete my account?

Email us at cupdapp@gmail.com from the address linked to your account, and we'll delete your account and associated personal data.

I found a bug or have a feature idea.

Please email us at cupdapp@gmail.com with as much detail as you can — what happened, what you expected, and your device model if it's a bug. Feedback genuinely helps shape the app.

Privacy

You can read how we handle your data in our Privacy Policy.